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The Winery at Bull Run

Wine Club Frequently Asked Questions

 

Q: Is there a membership fee? 
A: Yes, there is an initial, one-time only fee for The Winery at Bull Run’s wine clubs.  

  Fee: Fee Waived with:
Generals Club $100 Purchase of 12 bottles at 20% off
King Carter Red $30 Purchase of 3 bottles at 15% off
Miss Lilly Lee $30 Purchase of 3 bottles at 15% off

 

Q: How much does it cost to be a club member?
A: For the Generals Club: $100.00 initial sign-up fee or case purchase + $87.00 (not including shipping and handling or taxes) for three (3) bottles of wine, a combination of red and white wines, chosen by the winemaker and shipped in quarterly shipments (12 bottles of wine annually).

For the Red and White Clubs: $30 initial sign-up fee or 3 bottle purchase + 3 bottles quarterly at 15% off the retail prices.

Q: How am I charged?
A: You will be automatically charged per the schedule below:

Shipment Bill Date
March March 15, 2017
June June 14, 2017
September  September 20, 2017
December December 6, 2017

 

Q: Why should I join one of The Winery at Bull Run’s wine clubs?
A: The Winery at Bull Run's wine clubs are the best way to enjoy The Winery at Bull Run and our wines at a discounted price year-round. Every wine selection will bring a new wine experience to you and offer you access to our wines, including limited quantity and pre-released wines, as well as exclusive club member only events!

Members also enjoy complimentary tastings, discounts on all wine, food, and merchandise, not to mention discounts on all our events, and a free historical tour annually!

Q: How long does membership last?
A: Membership in one of The Winery at Bull Run’s wine clubs is required for one year. Memberships are automatically renewed after the first year at no extra charge until a cancellation notice is given. Notice must be received at least one week prior to the distribution. The Winery reserves the right to cancel any membership at any time.

Q: Is there a commitment?
A: Yes, a one year commitment is required, otherwise a $100 early cancellation fee applies.

Q: When do I receive my wine?
A: If you've selected the pickup option, packages will be available for pickup per the schedule below. Weekend club member pickups will be available in the Barrel Room between 11 am and 2 pm only, on Saturdays and Sundays during the Club Pickup Period. Weekday pickups will be available anytime during normal business hours Monday–Friday during the Club Pickup Period.

  Club Pickup Period
March  March 16 – March 26
June June 15 – June 25
September September 21 – October 1
December December 7 – December 17

 

A: If you’ve selected the shipping option, the packages will be shipped per the schedule below:

  Ship Date
March March 30, 2017
June June 29, 2017
September  October 5, 2017
December December 21, 2017

 

Q: Where can you ship?
A: The Winery at Bull Run can only ship to certain states for our wine club shipments. Currently, these include: CA, FL, LA, MD, MS, NC, NE, NY, OH, OR, VA, DC, WV, WY

Q: If I've selected "Ship Option," how is the wine delivered?
A: Wine is shipped via UPS Ground on the date indicated. An adult signature is required and two shipping attempts will be made via UPS before the wine will be disposed of and you forfeit the value of the shipment. The quality of the wine cannot be guaranteed after the first shipping attempt.

Q: Do I need to be home to receive the wine shipment?
A: All shipping companies require an adult signature upon delivery of wine; therefore, someone over the age of 21 must sign for the package. UPS will deliver on Saturday. You can also send yours to a UPS Access Point location (neighborhood businesses that have partnered with UPS) and pick them up when it fits your schedule.

Q: What if I did not receive my most recent shipment?
A: If you did not receive your most recent package, please contact the Wine Club Coordinator at 703-815-2233 Ext 4 or clubmanager@wineryatbullrun.com. In most cases, we need updated credit card account information to properly process the fees. Once we receive updated information, your wine will be shipped to you or available for pickup at the winery. Please contact us two (2) weeks prior to shipment with address and account updates to receive your package on time.

Q: May I purchase a membership as a gift?
A: The Winery at Bull Run club membership is a unique way to experience Virginia wines and local history and would be a special gift for nearly anyone in your life. The variety of wine, events, and benefits suit any palate and occasion. You can purchase a gift membership by checking the “This is a gift.” box on the checkout page on the website or by contacting our Wine Club Coordinator at 703-815-2233 Ext 4 or clubmanager@wineryatbullrun.com. If you would like to pay for the entire year up front instead of quarterly billing, please contact our Wine Club Coordinator.

Q: Can my friend pickup my wine for me? A: Wine club packages are retrieved at the winery using identification linked to the member's account. If you would like to designate someone else to pick-up your wines, please contact the Wine Club Coordinator at clubmanager@wineryatbullrun.com. Please note that benefits are non-transferable.

Q: How do I cancel my membership?
A: The Winery at Bull Run Club memberships require a one-year commitment. Written cancellations may be made via email to the Wine Club Coordinator at clubmanager@wineryatbullrun.com, in person, or over the phone. The initial sign-up fee is non-refundable. For us to continually improve our members’ experience, we ask that you include the reason for cancellation in your notification. Please note that a $100 cancelation fee will be applied if membership is cancelled prior to one year.

Q. Can I switch to another club?
A. There is no cost to switch between the Red and White clubs after two shipments. You may upgrade for free to the Generals Club from the Red or White clubs after four shipments.

Q. Can I put my membership on hold?
A. Yes, you can put your membership on hold at any time by contacting our Wine Club Coordinator at clubmanager@wineryatbullrun.com. Please note that while your membership is on hold, you will not receive wine shipments and your benefits will also be on hold.

Q: Can my friend, family member, or spouse use my club member benefits?
A: Club benefits are for members to enjoy and are non-transferable.

Q: How can I update my wine club information (address, billing, credit card information, etc.)?
A: You can update your account information by logging into your account on our website or by sending an email to clubmanager@wineryatbullrun.com.

Q: How can I make online purchases using my wine club discount?
A: You can enjoy the wine discounts associated with your membership by logging into your account on our website. The login button is in the upper right corner of the site.

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